A week on from the Employee Ownership Association (EOA) conference, held this year at the ACC Liverpool, we have had time to look back and reflect on what was another excellent event, particularly for the RM2 team.   This annual conference brings together business owners who wish...

The automation of activities, from banking apps to self-service checkouts, has become normalised in the name of speed and efficiency. The more cynical amongst you might argue that cost-savings and profitability are the key drivers over customer experience and satisfaction, but we’ll leave that discussion...